Does 396 Bet sell my information to third parties?

Never. 396 bet has a strict policy against selling your personal information to any third party. Only limited data may be shared with necessary partners for payment processing or legal compliance purposes.

Can I view all the information on my account?

Yes. Send a request to support@396bet.app and we will provide a copy of all the data we hold about you. Requests are typically processed within 30 days.

Will all my data be deleted if I close my account?

Most data is deleted within 30 days of account closure. However, financial transaction records may be retained for up to 7 years for legal reasons. Contact us for more details.

Is my payment information safe?

Yes, completely secure. All payment information is protected with 256-bit SSL encryption. We do not store your full card number or PIN. Every transaction is completed through the secure channels of bKash, Nagad, and Rocket.

How do I opt out of marketing SMS or emails?

You can opt out of marketing communications at any time. Simply email support@396bet.app or let us know via live chat. Your request will be actioned within 24 hours.

396 Bet | Privacy Policy and How We Protect Your Data

1 Introduction

396 bet is one of Bangladesh's most trusted online betting and gaming platforms. We believe your privacy is a fundamental right. This Privacy Policy ("Policy") applies to the 396 bet website, app, and all related services.

We maintain full transparency in how we collect, store, and use your personal information. This policy explains in detail what data is collected, why it is collected, and how it is kept secure.

This Policy applies to all users and visitors.
By accessing the 396 bet platform, you acknowledge and agree to this policy.
Feel free to reach out to us directly with any questions.

2 What Information We Collect

396 bet only collects information that is strictly necessary. We do not ask for anything beyond what is needed. A detailed breakdown of the data we collect is provided below:

Data Types	Description	Purpose
Identity Information	Name, date of birth, NID number	KYC Verification
Contact Information	Mobile number, email address	Account Verification & Communication
Financial Information	Payment methods, transaction history	Deposit & Withdrawal Process
Technical Information	IP address, device information, browser	Security & Fraud Prevention
Usage Data	Game history, betting patterns	Service Improvement & Personalization

We never store your password or full card number. Payment information is kept fully encrypted at all times.

3 How Your Information Is Used

396 bet uses collected data only for specific, legitimate purposes. All the ways we use your information are listed below:

To create and manage your account and verify your identity.
To process deposits, withdrawals, and other financial transactions.
To provide customer support and resolve your issues.
To send bonuses, promotions, and personalized offers (with your consent).
To conduct security analysis for fraud prevention and anti-money laundering.
To continuously improve our platform and the quality of our services.
To meet legal obligations and satisfy the requirements of regulatory bodies.

Your information is never sold to advertising companies. Contact us at any time to opt out of marketing emails or SMS.

4 Data Retention & Security

396 bet follows the highest industry standards to protect your data. Our server infrastructure undergoes regular security audits. Data retention periods are outlined below:

Active Account

All data is retained for as long as the account remains active.

After Account Closure

Certain data may be retained for up to 5 years due to legal obligations.

Financial Transaction Records

May be retained for up to 7 years for audit and regulatory compliance purposes.

Deletion Request

Unless required by law, data is deleted within 30 days of the request.

Servers are protected by firewalls and an intrusion detection system.
Regular backups and a disaster recovery plan are in place.
Only authorized personnel have access to user data.
All staff are bound by data confidentiality agreements.

5 Data Sharing Policy

396 bet does not sell or rent your personal information to third parties. However, limited data may be shared in certain circumstances:

Payment Processors: Approved payment gateways such as bKash, Nagad, and Rocket receive only the data needed to process transactions.
Legal Authorities: Information may be disclosed to government authorities in response to a valid court order or official investigation.
Fraud Prevention: Limited data may be shared with authorized security partners for fraud detection.
Business Changes: In the event of a merger or acquisition, data may be transferred, but the same privacy protections will apply.

Before sharing data with any third party, their privacy and security policies are reviewed and verified.

6 Cookie Policy

The 396 bet website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use the following types of cookies:

Essential Cookies: Essential for login sessions and security — cannot be disabled.
Functional Cookies: Remembers your language and other preferences.
Analytics Cookies: Used to identify which sections of the site receive the most traffic.
Marketing Cookies: Used for personalized advertising only with your consent.

You can delete or manage cookies at any time through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

7 Payment Information Security

The security of financial transactions is the top priority at 396 bet. All payments via bKash, Nagad, and Rocket are protected with the highest level of encryption.

Payment information is not stored directly on 396 bet's servers.
Transactions are processed exclusively through approved mobile banking channels.
A one-time verification code is used for every transaction.
Suspicious transactions are automatically flagged and reviewed.
Additional verification may be required for high-value transactions.

              
              Payment Security Tips
            
Never share your PIN or password with anyone.
Always log in from the official URL (396bet.app).
If you notice any suspicious activity on your account, contact support immediately.

8 User Rights

Every 396 bet user has the following rights regarding their personal information:

Right to Access Your Data

You can find out what information we hold about you at any time.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Deletion

Unless required by law, you may request that your data be deleted.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Data Portability

You may request a copy of your data in a structured format.

Right to Withdraw Consent

You may withdraw your consent to marketing communications at any time.

To exercise any of the above rights, email [email protected]. Requests are typically processed within 30 days.

9 Child Protection Policy

396 bet is firmly committed to protecting minors. Our platform is strictly prohibited for anyone under the age of 18.

Age verification is mandatory at the time of registration.
No information about minors is collected or stored.
Any account found to belong to a minor is closed immediately.
Please share any child protection concerns with us.

If you suspect someone you know who is a minor is using this platform, please notify us immediately.

10 Changes to the Privacy Policy

396 bet may update this Privacy Policy from time to time. Any changes will always be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.

Registered users will be notified by SMS or email of any significant changes.
Any updated policy takes effect from its published date.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
Contact us if you'd like to receive a previous version of this policy.

11 Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection Team. We're always here to help.

Email Support

[email protected]

Response Time

Within 48 Hours

Live Chat

Available 24/7

Platform

396bet.app

396 Bet's Privacy Policy — Your data is our responsibility

Strong Encryption

Your Data Is Never Sold

User Controls

Secure Data Storage

International Standards

Spam-Free Communication

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